Management and Program Analyst
Serves as Management & Program Analyst, providing support to Primary Care Service Line operations at a Health Care System (HCS) within VISN 23 (V23). The incumbent of this position is located under the Administrative Officer/Health System Specialist (Primary Care) and has primary responsibility as the Patient Centered Management Module (PCMM) Facility Coordinator for all Primary Care services with the V23 HCS and associated Community Based Outpatient Clinics (CBOCs). The incumbent provides high level operational oversight and management expertise of the PCMM Program and has responsibility to engage in developing, analyzing, evaluating, and advising on and/or improving the effectiveness of methods and procedures, organization, staff utilization management controls, information and documentation systems or similar functions of management. The incumbent has responsibility to engage in panel management and efficiency of work, research and data analysis work, and training programs related to Primary Care and Patient Care Service lines. Duties include, but are not limited to:
Serves as PCMM Facility Coordinator (PFC) for Primary Care Teams within a V23 HCS and its associated CBOCs. This includes the VA staffed and contracted CBOCs. The incumbent has primary responsibility for management of PCMM software program; performs management, and workload and program analyses. Work includes the interpretation and analysis of a considerable amount of policy and guidelines which involve a wide variety of administrative, program management and coordinating issues in support of primary care systems. The incumbent is responsible for implementing the PACT Model and capacity formula, understanding how primary care systems and software work, and continuously monitoring, changing, and validating panel sizes independently. The incumbent is responsible for making decisions independently regarding appropriate methods to be followed to address Medical Center needs and concerns. The PFC has management and oversite of the PCMM Web Program, which involves a complex, nationally implemented, stand-alone computer program that is designed to monitor and manage primary care services throughout the VA system. The incumbent is independently responsible for ensuring the integrity and accuracy of the PCMM database, which is used to organize and manage the HCS primary care network and is reported directly to the VISN monthly. The incumbent is required to work with clinic support staff, clinic managers, clinical service chiefs, CBOC staff, MCAA staff, VISN staff and headquarters staff to maintain the integrity of this program and data. The incumbent is responsible for analyzing and interpreting applicable PCMM and HBPCMM data to compile regular primary care panel reports which include information regarding the capacity of all primary care providers' panels. The incumbent will use this information to make recommendations to Primary Care and Home Based Primary Care leadership regarding clinic access issues. The incumbent assures that Change of Provider forms are completed timely. In addition, the incumbent supervises activities performed by employees who have access to PCMM Web and performs in depth quality assurance to all actions performed by these individuals. The incumbent provides high-level operational support in the implementation and ongoing management of HCS and CBOCs PACT Programs. The incumbent will use performance data to identify areas for process improvement projects and works with Primary Care and clinic site leadership to identify any necessary resources for the successful implementation and management of such programs. The incumbent maintains communication with clinic site leadership at all CBOCs and sites of care to ensure timely responses and resolution to any PACT and/or PCMM issues. The incumbent develops, designs, and completes reports related to PCMM Web and Primary Care. This responsibility is complicated by continually changing programmatic goals and strategic priorities. The incumbent utilizes the data to analyze and evaluate the performance, effectiveness, and efficiency of the PCMM Web program. If data sources or reports do not exist, the incumbent collaborates with Ol&T, Clinical Applications, MCAA and/or other services to develop databases tailored to PCMM Web and Primary Care. PLEASE SEE BELOW FOR QUALIFICATION REQUIREMENTS Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Monday - Friday, 8:
00 a.m. - 4:
30 p.m. Telework:
Ad Hoc Virtual:
This is not a virtual position. Position Description/PD#:
Management and Program Analyst/PD23406A Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/11/2020. GS-7 Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Gs-9 Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Preferred experience with grid management. GS-7 You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Preparing reports; Communicating orally and in writing within a health care system; Gathering and analyzing data; Utilization of health care software systems All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Please see the Required Documents section below for resume requirements. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 1 full year of graduate level education OR have achieved superior academic achievement (SAA) at the baccalaureate level (Please see the Education section for SAA requirements). OR Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate level education. GS-9 You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Providing guidance or training to staff; Evaluating information concerning management processes; Problem solving and recommending solutions; Interpreting and analyzing policies and guidelines All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Please see the Required Documents section below for resume requirements. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR LL.B. or J.D., if related. OR Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate education. You will be rated on the following Competencies for this position:
ComplianceMedical InformationOral CommunicationReasoning Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary in nature. Manual dexterity is required in operation of a personal computer. The work sometimes requires walking, standing, bending, lifting, or carrying light items such as paper, books and charts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Serves as PCMM Facility Coordinator (PFC) for Primary Care Teams within a V23 HCS and its associated CBOCs. This includes the VA staffed and contracted CBOCs. The incumbent has primary responsibility for management of PCMM software program; performs management, and workload and program analyses. Work includes the interpretation and analysis of a considerable amount of policy and guidelines which involve a wide variety of administrative, program management and coordinating issues in support of primary care systems. The incumbent is responsible for implementing the PACT Model and capacity formula, understanding how primary care systems and software work, and continuously monitoring, changing, and validating panel sizes independently. The incumbent is responsible for making decisions independently regarding appropriate methods to be followed to address Medical Center needs and concerns. The PFC has management and oversite of the PCMM Web Program, which involves a complex, nationally implemented, stand-alone computer program that is designed to monitor and manage primary care services throughout the VA system. The incumbent is independently responsible for ensuring the integrity and accuracy of the PCMM database, which is used to organize and manage the HCS primary care network and is reported directly to the VISN monthly. The incumbent is required to work with clinic support staff, clinic managers, clinical service chiefs, CBOC staff, MCAA staff, VISN staff and headquarters staff to maintain the integrity of this program and data. The incumbent is responsible for analyzing and interpreting applicable PCMM and HBPCMM data to compile regular primary care panel reports which include information regarding the capacity of all primary care providers' panels. The incumbent will use this information to make recommendations to Primary Care and Home Based Primary Care leadership regarding clinic access issues. The incumbent assures that Change of Provider forms are completed timely. In addition, the incumbent supervises activities performed by employees who have access to PCMM Web and performs in depth quality assurance to all actions performed by these individuals. The incumbent provides high-level operational support in the implementation and ongoing management of HCS and CBOCs PACT Programs. The incumbent will use performance data to identify areas for process improvement projects and works with Primary Care and clinic site leadership to identify any necessary resources for the successful implementation and management of such programs. The incumbent maintains communication with clinic site leadership at all CBOCs and sites of care to ensure timely responses and resolution to any PACT and/or PCMM issues. The incumbent develops, designs, and completes reports related to PCMM Web and Primary Care. This responsibility is complicated by continually changing programmatic goals and strategic priorities. The incumbent utilizes the data to analyze and evaluate the performance, effectiveness, and efficiency of the PCMM Web program. If data sources or reports do not exist, the incumbent collaborates with Ol&T, Clinical Applications, MCAA and/or other services to develop databases tailored to PCMM Web and Primary Care. PLEASE SEE BELOW FOR QUALIFICATION REQUIREMENTS Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Monday - Friday, 8:
00 a.m. - 4:
30 p.m. Telework:
Ad Hoc Virtual:
This is not a virtual position. Position Description/PD#:
Management and Program Analyst/PD23406A Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/11/2020. GS-7 Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Gs-9 Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Preferred experience with grid management. GS-7 You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Preparing reports; Communicating orally and in writing within a health care system; Gathering and analyzing data; Utilization of health care software systems All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Please see the Required Documents section below for resume requirements. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 1 full year of graduate level education OR have achieved superior academic achievement (SAA) at the baccalaureate level (Please see the Education section for SAA requirements). OR Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate level education. GS-9 You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Providing guidance or training to staff; Evaluating information concerning management processes; Problem solving and recommending solutions; Interpreting and analyzing policies and guidelines All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Please see the Required Documents section below for resume requirements. OR Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR LL.B. or J.D., if related. OR Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate education. You will be rated on the following Competencies for this position:
ComplianceMedical InformationOral CommunicationReasoning Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary in nature. Manual dexterity is required in operation of a personal computer. The work sometimes requires walking, standing, bending, lifting, or carrying light items such as paper, books and charts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0343 Management And Program Analysis - Salary Range:
$43,251 to $69,002 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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